???? Frequently Asked Questions (FAQs)

Welcome to the LadyCare FAQ section. Find answers to common questions about orders, shipping, payments, returns, and more.

???? Orders & Tracking

Q: How do I place an order on LadyCare?
A: Simply browse our Shop, add your favorite items to the cart, and proceed to checkout with your delivery details.

Q: How can I track my order?
A: Go to our Track Your Order page and enter your Order ID and Billing Email.

Q: I didn’t receive an order confirmation. What should I do?
A: Please check your spam/junk folder. If it’s still missing, contact us at support@ladycare.com.bd.

???? Shipping & Delivery

Q: What are your delivery charges?
A:

  • Inside Dhaka: ৳60
  • Outside Dhaka: ৳120
  • Free Delivery on orders over ৳3000

Q: How long does delivery take?
A:

  • Inside Dhaka: 1–2 business days
  • Outside Dhaka: 2–4 business days

???? Payment & Refunds

Q: What payment methods are available?
A: We support Cash on Delivery (COD), bKash, Nagad, and Bank Transfer.

Q: Can I return or exchange a product?
A: Yes, we accept returns under certain conditions. Please see our Return & Refund Policy for details.

Q: What items are non-returnable?
A: Used, opened, or promotional products are non-returnable unless defective.

???? Products & Services

Q: Are your products original?
A: Yes, we provide 100% authentic and high-quality products, including women’s watches, beauty, cosmetics, personal care, and feminine hygiene items.

Q: Do you have a physical store?
A: No. LadyCare is an online-only store offering delivery across Bangladesh.

???? Customer Support

Q: How can I contact customer service?
A: